AgileBlue announced new features on the Cerulean AI SecOps platform this week. These new features are designed to make device management, case management, and response even more efficient. With this enhancement, users can update case statuses directly from escalation notification emails, helping streamline workflows and provide faster updates to our 24/7 SOC team. Additionally, users will be able to add custom tags to devices within the Cerulean AI portal.
One of the standout improvements enables users to update case statuses directly from escalation notification emails. This feature reduces the need to log into the portal for every update, allowing users to close or modify cases immediately in response to alerts. This not only saves time but also provides AgileBlue’s 24/7 SOC team with real-time status updates, fostering more seamless communication and enabling faster incident resolutions.
To further enhance device management, the platform now supports custom tags for devices within the Cerulean AI portal. This addition offers greater flexibility to categorize and prioritize assets according to their unique enviornment and needs.
These updates began rolling out to tenants earlier this week and deliver several key benefits including:
- Immediate Case Closures and Updates: Users can now close or update cases right from their inbox, enabling fast and efficient resolutions.
- Expedited Case Updates: SOC teams can follow up on cases more quickly with real-time email-based updates, improving response times and prioritization.
- Enhanced Notification System: Users can manage cases in their preferred workflow, whether in the Cerulean AI portal or directly from their email.
Additionally, AgileBlue has made significant improvements to the Case Details page in the portal. Users can now respond to, update, and track cases more intuitively. Each interaction with a case is logged in the Activity log, and the full email conversation is visible in the Conversations section, providing a complete view of the case history and context.
These enhancements collectively empower users to manage incidents more efficiently, reduce response times, and strengthen their overall security operations.
