Sapphire AI
Clarity, Precision, Strength
Meet Sapphire AI
At AgileBlue, we believe in the power of innovation and efficiency. That’s why we’re thrilled to introduce our latest addition to customer service excellence – Sapphire AI. The name, Sapphire, was chosen to reflect the gemstone’s qualities – clarity, precision, and strength – mirroring the attributes of Cerulean’s protective capabilities.
Key Features of Sapphire
Providing assistance with customer interactions and handling Tier 1 and 2 support.
Customer Interaction
Sapphire excels in engaging customers with a personalized touch. It responds promptly to queries, understanding natural language and context to provide accurate and relevant solutions.
Cybersecurity Expertise
Proficient in cybersecurity, Sapphire handles Tier 1 and Tier 2 support seamlessly. It assists in resolving security-related concerns, including malware detection, phishing attacks, password management, and software vulnerabilities.
Education and Guidance
Sapphire educates users about best practices in cybersecurity, offering tips and guidance to prevent security breaches. It conducts training sessions to enhance user awareness and knowledge about potential threats.
Problem-Solving Skills
Utilizing its extensive database and machine learning capabilities, Sapphire quickly troubleshoots issues and offers step-by-step solutions. It can escalate complex problems to higher tiers while ensuring a smooth transition for customers.
Continuous Learning
Constantly updating its knowledge base, Sapphire stays abreast of the latest cybersecurity trends, ensuring it provides accurate and up-to-date information to users.
Built with a Human Touch
Our team carefully analyzed user interactions, common issues, and frequently asked questions to develop an extensive knowledge base. Ultimately, creating a virtual assistant that not only understood the intricacies of Cerulean but also communicated with users in a friendly and approachable manner.
Sapphire AI Insights
AgileBlue’s Sapphire AI Insights is the powerhouse behind Cerulean AI SecOps platform, providing advanced, actionable decision making that significantly expedites response times. This sophisticated tool automatically extracts artifacts, analyzes data, and summarizes alerts and cases, offering detailed task lists with response recommendations. It enhances Cerulean AI by delivering dynamic playbook capabilities and autonomously responding to endpoint, network, and cloud attacks, dramatically reducing false positives and alert fatigue.
